Refund Policy

REFUNDS and EXCHANGES

Full Refunds are available within 30 days of purchase.  Please keep your original packaging in the event a refund or exchange is requested.  Items returned for exchange or refund must have an RMA # from Radiant Heat USA and shipped back to the factory at buyers expense.  The buyer will be billed shipping expense for exchanged items.  Returned and exchanged items are subject to a restock fee and refunds will be contingent on the factory examination of the condition of the item.

There is a fee of 25% of actual retail cost (not sale price), plus shipping, for restock and refurbishing of returned, exchanged, or refunded orders or shipped merchandise.

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