REFUNDS and EXCHANGES
Full Refunds are available within 30 days of purchase. Please keep your original packaging in the event a refund or exchange is requested. Items returned for exchange or refund must have an RMA # from Radiant Heat USA and shipped back to the factory at buyers expense. The buyer will be billed shipping expense for exchanged items. Returned and exchanged items are subject to a restock fee and refunds will be contingent on the factory examination of the condition of the item.
There is a fee of 25% of actual retail cost (not sale price), plus shipping, for restock and refurbishing of returned, exchanged, or refunded orders or shipped merchandise.